Terms of service

Last updated: 22 April 2026

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree, you may not access or use our Services.

1. BUSINESS INFORMATION

Website Name: Get Senza
Registered Entity: Yorko Ecom
Registered Address: Paxtonstraat 3N, UNIT A1557, Zwolle, Netherlands
Customer Support: support@feelsenza.com

2. ELIGIBILITY

By using our Services, you confirm that:

  • You are at least 18 years old (or the legal age of majority in your jurisdiction).

  • You are legally capable of entering into a binding contract.

3. PRODUCTS & DESCRIPTIONS

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

  • Colors may vary depending on device settings.

  • Minor variations may occur.

  • We do not guarantee that products will meet subjective expectations.

All product descriptions are subject to change without notice.

4. ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or decline any order

  • Cancel orders due to pricing errors, stock issues, suspected fraud, or compliance concerns

  • Limit quantities

Your order is only accepted once you receive a confirmation email.

5. PRICING

All prices are displayed in the currency selected on the website.

Prices:

  • May change without notice

  • Do not include customs duties, import VAT, brokerage fees, or local import taxes unless explicitly stated

  • Exclude additional charges imposed by your country’s customs authorities

You are responsible for reviewing your order before completing checkout.

6. IMPORT DUTIES, VAT & CUSTOMS (IMPORTANT)

Our products are shipped internationally from outside your country of residence.

By placing an order, you acknowledge and agree that:

  • Your order may be subject to import duties, customs clearance fees, and/or import VAT.

  • These charges are determined by your local customs authority.

  • All import taxes, customs duties, and clearance fees are the sole responsibility of the customer.

  • We do not collect or pay import VAT or customs duties on your behalf unless explicitly stated.

  • Customs authorities may delay shipments, and we are not responsible for such delays.

Failure to pay required import charges may result in the package being returned or destroyed by customs. In such cases, original shipping costs are non-refundable.

7. SHIPPING & DELIVERY

Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs processing

  • Shipping carriers

  • Force majeure events

  • Incorrect shipping information provided by the customer

Risk of loss and title transfer to you once the order is handed to the shipping carrier.

8. RIGHT OF WITHDRAWAL (WHERE APPLICABLE)

If you are a consumer located in a jurisdiction that grants a statutory cooling-off period, you may withdraw from your purchase within 14 days of receiving the product, unless an exception applies.

To exercise your right of withdrawal, you must notify us in writing within 14 days of receiving your product.

The product must be returned:

  • Unused

  • In original packaging

  • In hygienic and resellable condition

Return shipping costs are the responsibility of the customer unless required otherwise by law.

Refunds are processed within 14 days after receiving the returned product.

9. EXCLUSIONS FROM WITHDRAWAL

The right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed

  • Personalized or custom-made products

  • Products that deteriorate rapidly

  • Services fully performed with prior express consent

10. REFUNDS

Refunds:

  • Are issued to the original payment method

  • Do not include customs duties or import VAT paid to local authorities

  • Do not include original shipping fees unless required by law

We are not responsible for refunding import charges collected by your country’s customs authority.

11. WARRANTY

We guarantee that products comply with the contract and applicable consumer laws.

Warranty does not apply to:

  • Normal wear and tear

  • Misuse or improper handling

  • Unauthorized repairs

  • Damage caused by external factors

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

We are not liable for:

  • Indirect, incidental, punitive, or consequential damages

  • Loss of profits, revenue, data, or business

  • Delays caused by customs or shipping carriers

  • Import charges imposed by third parties

Our total liability is limited to the purchase price paid for the product.

Nothing in these Terms limits liability that cannot legally be limited.

13. FORCE MAJEURE

We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to:

  • Customs delays

  • Government actions

  • Natural disasters

  • Carrier disruptions

  • Supply chain interruptions

14. INTELLECTUAL PROPERTY

All website content, including text, images, branding, and product designs, is the intellectual property of the Company.

You may not reproduce, distribute, or exploit any content without prior written permission.

15. SMS MARKETING (IF APPLICABLE)

By opting into SMS marketing, you agree to receive recurring automated promotional messages.

Message frequency may vary.
Message and data rates may apply.

You can unsubscribe at any time by replying STOP.

Consent to SMS marketing is not a condition of purchase.

16. GOVERNING LAW

These Terms are governed by the laws of State of Wyoming, United States, without regard to conflict-of-law principles.

Disputes shall be resolved in the courts of that jurisdiction unless mandatory consumer protection law requires otherwise.

17. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page.

Continued use of the Services constitutes acceptance of any changes.

18. CONTACT

For questions regarding these Terms, please contact:

support@feelsenza.com